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04NOV2025replayed
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policyAmazon · Perplexity · Andy Jassy · Aravind Srinivas

Amazon sues Perplexity over Comet browser's AI shopping agents

The e-commerce giant says Perplexity's agents access customer accounts while disguised as Chrome; Perplexity calls the suit bullying and a threat to user choice.

Amazon sued Perplexity on Tuesday in the U.S. District Court for the Northern District of California, alleging that the startup’s Comet browser lets AI agents make purchases on Amazon while disguising themselves as Google Chrome and refusing to identify themselves as agents. The company says the practice violates computer-fraud and abuse statutes, misuses Prime benefits, and puts customer data at risk. Amazon is seeking compensatory damages and an injunction.

The complaint follows a cease-and-desist letter dated Oct. 31, which Perplexity discussed in a Tuesday blog post. In a blog post, Perplexity calls the move bullying and a threat to user choice, arguing that easier shopping means more transactions, and that Amazon is more interested in ads, sponsored results, and upsells. Amazon counters that Comet’s agents never asked permission and degrade the shopping experience.

Amazon has spent months blocking external AI agents, and CEO Andy Jassy told investors last week he expects to partner with third-party agents eventually, under terms that keep the experience good. In PCMag’s testing, Comet ordered an item from an already-logged-in Amazon account in about 30 seconds, confirming only at the end.

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Perplexity

The company says Amazon is using an aggressive legal threat to stifle a feature users like, and argues the suit means Amazon rejects a user's right to have an assistant act on their behalf; it says Comet stores Amazon login credentials securely.

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Amazon

Says third-party apps that make purchases on behalf of customers should operate openly and respect a service provider's decision whether to participate; calls the Comet experience significantly degraded, with no personalization or shopping history and frequently wrong delivery estimates and prices.

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Andy Jassy

On last week's earnings call, the Amazon CEO said the company is talking with and expects to partner with third-party agents over time, but stressed that any arrangement has to make the customer experience good.

One year later — open only if you can handle spoilers

It became the first big court test of agentic commerce: a federal judge granted Amazon a preliminary injunction blocking Comet from its store in March 2026, but in August 2026 the Ninth Circuit overturned it, reasoning that Comet's users, not Perplexity, were the ones accessing Amazon, so the computer-fraud claim likely failed.

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